Join Team Upbiz
We’re revolutionizing how businesses and experts connect to solve real-world challenges. Upbiz allows companies to post their toughest problems anonymously, and service providers respond with tailored, actionable solutions.
We’re passionate about creating a space where expertise meets opportunity, and we’re looking for talented individuals to help shape the future of problem-solving.
If you’re ready to make an impact, grow your career, and be part of an innovative team, explore our open positions below.
Product Manager
Job Summary:
The Product Manager will be responsible for overseeing the end-to-end development and enhancement of the Upbiz platform. This includes defining product strategy, managing the product roadmap, and coordinating with cross-functional teams (engineering, design, and marketing) to execute on platform features and enhancements. The role requires deep familiarity with data-driven decision-making, user feedback integration, and agile development methodologies. The successful candidate will ensure that the platform continues to meet the evolving needs of businesses and service providers.
Key Responsibilities:
- Define and maintain the product roadmap, ensuring alignment with business objectives and user needs.
- Collaborate with engineering and design teams to prioritize and implement product features.
- Conduct market and user research to identify product opportunities.
- Monitor product performance, using data analytics to inform ongoing optimization.
- Ensure consistent communication and collaboration with stakeholders.
Qualifications:
- Bachelor’s degree in Business, Computer Science, or a related field.
- 3+ years of experience in product management within a SaaS or tech environment.
- Strong knowledge of agile development processes and data analytics.
- Proven ability to lead cross-functional teams.
Full-Stack Developer
Job Summary:
The Full-Stack Developer will be tasked with developing and maintaining both the front-end and back-end components of the Upbiz platform. The ideal candidate will be proficient in modern web technologies, including JavaScript frameworks, REST APIs, and database management. You will be instrumental in ensuring the platform’s scalability, security, and performance, and will contribute to architectural decisions as part of a collaborative development team.
Key Responsibilities:
- Design and implement full-stack solutions for web-based applications.
- Ensure the performance, scalability, and security of platform components.
- Collaborate with product management and design teams to deliver high-quality features.
- Write clean, maintainable code and conduct peer reviews to ensure quality standards.
- Participate in architecture discussions and decisions.
Qualifications:
- Bachelor’s degree in Computer Science or a related field.
- 3+ years of experience in full-stack development.
- Proficiency in JavaScript frameworks (e.g., React, Angular), Node.js, and RESTful APIs.
- Experience with databases (SQL/NoSQL) and cloud platforms (AWS, Azure).
- Strong problem-solving and debugging skills.
UX/UI Designer
Job Summary:
The UX/UI Designer will be responsible for creating user-centered designs that enhance the overall user experience of the Upbiz platform. This role involves working closely with product managers and developers to translate user needs into intuitive, visually appealing designs. The ideal candidate will have experience in wireframing, prototyping, and conducting usability testing to ensure that all design solutions are optimized for user engagement and satisfaction.
Key Responsibilities:
- Create user flows, wireframes, prototypes, and high-fidelity designs based on user needs and business goals.
- Conduct user research and testing to validate design decisions.
- Collaborate with developers to ensure the successful implementation of designs.
- Maintain design consistency across the platform and contribute to the development of a cohesive design system.
- Stay updated with industry trends and best practices in UX/UI design.
Qualifications:
- Bachelor’s degree in Design, Human-Computer Interaction, or a related field.
- 3+ years of experience in UX/UI design, preferably within a tech or SaaS environment.
- Proficiency with design tools such as Figma, Sketch, Adobe XD, or similar.
- Strong understanding of responsive design and accessibility principles.
Marketing Manager
Job Summary:
The Marketing Manager will be responsible for developing and executing marketing strategies to drive user acquisition, brand visibility, and platform engagement. This role involves overseeing digital marketing campaigns, content creation, SEO, and public relations efforts. The Marketing Manager will collaborate with internal teams to ensure cohesive messaging and alignment with business goals. A data-driven approach and experience with growth marketing are essential for success in this role.
Key Responsibilities:
- Develop and implement comprehensive marketing strategies across multiple channels (e.g., digital, email, social media, PR).
- Manage content marketing initiatives, ensuring alignment with the company’s growth objectives.
- Optimize campaigns through data analytics and performance tracking.
- Oversee SEO, SEM, and paid media campaigns to drive targeted traffic.
- Work closely with cross-functional teams to align marketing initiatives with product and customer success efforts.
Qualifications:
- Bachelor’s degree in Marketing, Business, or a related field.
- 4+ years of experience in a marketing role, ideally within a SaaS or tech environment.
- Proven track record in managing digital marketing campaigns and growth strategies.
- Strong analytical skills with experience in Google Analytics, SEM, and social media platforms.
- Excellent communication and project management skills.
Customer Success Manager
Job Summary:
The Customer Success Manager will be responsible for ensuring that both businesses and service providers derive maximum value from the Upbiz platform. This includes onboarding new users, providing ongoing support, gathering feedback, and identifying opportunities for increased engagement and satisfaction. The Customer Success Manager will serve as the main point of contact for user queries and will play a key role in driving retention and user success.
Key Responsibilities:
- Lead the onboarding process for new users, ensuring a smooth and efficient start on the platform.
- Provide ongoing support and resolve customer inquiries in a timely and professional manner.
- Conduct regular check-ins with users to assess satisfaction and gather feedback for platform improvements.
- Develop and implement strategies to drive user engagement and retention.
- Collaborate with product and marketing teams to ensure customer needs are met.
Qualifications:
- Bachelor’s degree in Business, Communications, or a related field.
- 3+ years of experience in customer success or account management, preferably within a SaaS or tech environment.
- Strong problem-solving and interpersonal skills.
- Proven ability to manage multiple accounts and maintain high levels of customer satisfaction.
- Familiarity with CRM systems and customer success tools.