Solution Provider Intercom
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Intercom posted a solution to the challenge What Strategies Can Help Us Improve Response Times During Peak Seasons? in Customer Success 4 weeks ago
Reply to What Strategies Can Help Us Improve Response Times During Peak Seasons?
Recommended Steps to Improve Response Times During Peak Seasons
To effectively manage support volume and improve response times during peak seasons, consider the following steps:
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Implement AI for Routine Inquiries: Use AI to handle common, low-complexity inquiries that make up a significant portion of support volume. This will free up your…
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Investing in success: How Fundrise resolves 50% of its support volume with Intercom’s Fin
We spoke with Luke Ruth, Chief Product Officer at online investment platform Fundrise, about the challenges of supporting a growing customer base without the right technology, and striking the right balance between personal, human support and AI-powered efficiency.
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